After almost six months of using the "upgrade" I've run into one bug after the other. Data mysteriously disappears and reappears. Statements that I thought had been reconciled correctly turn out to be incorrect when subsequent statements are reconciled. The program crashes on both NT (an iron horse of an operating system) and 2000. I'm constantly prompted to synchronize with Quicken.com even though I've synchronized. I won't even talk about the amount of advertising built into the product.

And that brings me to the last item. One would think that with the amount of advertising and promotion built into the program that Intuit could provide at least a basic level of techinical support for what is an unbelievably buggy program. Their support can only be described as shameful. SHAMEFUL. It feels downright scammy when you call. Even the agents are often embarrassed by their system.

There was a time when Quicken was a great product with great service. I guess that now that it has a stranglehold on the personal financial software market we can look forward to even more dreadful customer service. Thank God for Amazon because I thought I was the only one having this kind of trouble.


Visual improvement, BUT   June 26, 2002
 26 out of 28 found this review helpful

Like other reviewers, I have used quicken for many years, and the 2002 program has a much nicer look and feel. The install went well and was easy. Unfortunatly, the program has some serious bugs, I also found the Net Worth, Balance Sheet, and other "Balance" reporting reports completly erroroneous. I too was unwilling to pay 1.95 per minute to assist Intuit in de-bugging their code. I was given the program by my bank and am attempting to get their help in getting Intuit to do something. I am probably going back to 2001. I would not recommend using this product until the bugs are worked out.